Meet the Team

Darren Perera
General Sales Manager
Phone: 03 8698 3579
How do you make it a positive 'do' experience for the customer? Being part of a team that gets to showcase our dealership...
View MoreHow do you make it a positive 'do' experience for the customer? Being part of a team that gets to showcase our dealership and everything it has to offer.
How do you deliver excellent customer service? I always strive to find out exactly what each guest at our dealership needs.
What makes you a special team member at your dealership? I come to our dealership each day excited about working with my team.

Mario Mascarenhas
Sales Manager
Phone: 03 8698 3594
How do you make it a positive 'do' experience for the customer? A passion in succeeding against all odds.How do you deliver excellent...
View MoreHow do you make it a positive 'do' experience for the customer? A passion in succeeding against all odds.
How do you deliver excellent customer service? Humility in the presence of a customer.
What makes you a special team member at your dealership? I'm driven to achieve a common outcome.

Stephanie Malkoun
Delivery Manager
Phone: 03 8698 3670
How do you make it a positive 'do' experience for the customer? Being positive and upbeat paves the way for the excitement of...
View MoreHow do you make it a positive 'do' experience for the customer? Being positive and upbeat paves the way for the excitement of collecting their new vehicle.
How do you deliver excellent customer service? Creating an exciting experience for each customer when the door opens to our delivery.
What makes you a special team member? My knowledge and experience is beneficial for colleagues and customers.

Vish Balyan
Finance Manager
Phone: 03 8698 3415
How do you make it a positive 'do' experience for the customer? By getting to know the customer well, being friendly and respectful.How...
View MoreHow do you make it a positive 'do' experience for the customer? By getting to know the customer well, being friendly and respectful.
How do you deliver excellent customer service? Investing time to understand customers' needs and offer them multiple solutions.
What makes you a special team member at your dealership? I have been at Trivett for nearly 12 years and learned from many business leaders.

Alex Gallagher
Development Manager F&I
How do you deliver excellent customer service? By knowing my product and being able to cater specifically to each individual customer and their...
View MoreHow do you deliver excellent customer service? By knowing my product and being able to cater specifically to each individual customer and their needs.
What makes you a special team member? I follow the process from start to finish and am accountable.
In the spirit of Subaru ‘do,’ what do you do that makes a positive difference? I am transparent and honest with my customers and colleagues.

Kacey Tufo
Aftermarket Team Leader
Phone: 03 8698 3461
How do you make it a positive 'do' experience for the customer? By 'doing' what needs to be 'done.'How do you deliver excellent...
View MoreHow do you make it a positive 'do' experience for the customer? By 'doing' what needs to be 'done.'
How do you deliver excellent customer service? By demonstrating our 5 key Ignite strategies.
What makes you a special team member at your dealership? You’ve got to enjoy where you work. I believe creating and maintaining a happy and lively atmosphere is contagious.

Michael Paradisis
Service Manager
Phone: 03 8698 3507
How do you make it a positive 'do' experience for the customer? I always say YES to a reasonable request.How do you deliver...
View MoreHow do you make it a positive 'do' experience for the customer? I always say YES to a reasonable request.
How do you deliver excellent customer service? I listen to the customer and always provide them with the best options possible.
What makes you a special team member at your dealership? I do whatever it takes to make the day great for staff and customers alike.

Ashleigh Wareing
Service Manager
Phone: 03 8698 3451
How do you make it a positive 'do' experience for the customer? With my passion for the brand and my product knowledge, I...
View MoreHow do you make it a positive 'do' experience for the customer? With my passion for the brand and my product knowledge, I assure customers they will be looked after.
How do you deliver excellent customer service? I make sure I see every customer request through from start to finish.
What makes you a special team member? I understand the importance of all departments and try to help everyone I can.

Darren Perera
General Sales Manager
Phone: 03 8698 3579
How do you make it a positive 'do' experience for the customer? Being part of a team that gets to showcase our dealership...
View MoreHow do you make it a positive 'do' experience for the customer? Being part of a team that gets to showcase our dealership and everything it has to offer.
How do you deliver excellent customer service? I always strive to find out exactly what each guest at our dealership needs.
What makes you a special team member at your dealership? I come to our dealership each day excited about working with my team.

Mario Mascarenhas
Sales Manager
Phone: 03 8698 3594
How do you make it a positive 'do' experience for the customer? A passion in succeeding against all odds.How do you deliver excellent...
View MoreHow do you make it a positive 'do' experience for the customer? A passion in succeeding against all odds.
How do you deliver excellent customer service? Humility in the presence of a customer.
What makes you a special team member at your dealership? I'm driven to achieve a common outcome.

Stephanie Malkoun
Delivery Manager
Phone: 03 8698 3670
How do you make it a positive 'do' experience for the customer? Being positive and upbeat paves the way for the excitement of...
View MoreHow do you make it a positive 'do' experience for the customer? Being positive and upbeat paves the way for the excitement of collecting their new vehicle.
How do you deliver excellent customer service? Creating an exciting experience for each customer when the door opens to our delivery.
What makes you a special team member? My knowledge and experience is beneficial for colleagues and customers.

Vish Balyan
Finance Manager
Phone: 03 8698 3415
How do you make it a positive 'do' experience for the customer? By getting to know the customer well, being friendly and respectful.How...
View MoreHow do you make it a positive 'do' experience for the customer? By getting to know the customer well, being friendly and respectful.
How do you deliver excellent customer service? Investing time to understand customers' needs and offer them multiple solutions.
What makes you a special team member at your dealership? I have been at Trivett for nearly 12 years and learned from many business leaders.

Michael Paradisis
Service Manager
Phone: 03 8698 3507
How do you make it a positive 'do' experience for the customer? I always say YES to a reasonable request.How do you deliver...
View MoreHow do you make it a positive 'do' experience for the customer? I always say YES to a reasonable request.
How do you deliver excellent customer service? I listen to the customer and always provide them with the best options possible.
What makes you a special team member at your dealership? I do whatever it takes to make the day great for staff and customers alike.

Ashleigh Wareing
Service Manager
Phone: 03 8698 3451
How do you make it a positive 'do' experience for the customer? With my passion for the brand and my product knowledge, I...
View MoreHow do you make it a positive 'do' experience for the customer? With my passion for the brand and my product knowledge, I assure customers they will be looked after.
How do you deliver excellent customer service? I make sure I see every customer request through from start to finish.
What makes you a special team member? I understand the importance of all departments and try to help everyone I can.

Alex Gallagher
Development Manager F&I
How do you deliver excellent customer service? By knowing my product and being able to cater specifically to each individual customer and their...
View MoreHow do you deliver excellent customer service? By knowing my product and being able to cater specifically to each individual customer and their needs.
What makes you a special team member? I follow the process from start to finish and am accountable.
In the spirit of Subaru ‘do,’ what do you do that makes a positive difference? I am transparent and honest with my customers and colleagues.

Kacey Tufo
Aftermarket Team Leader
Phone: 03 8698 3461
How do you make it a positive 'do' experience for the customer? By 'doing' what needs to be 'done.'How do you deliver excellent...
View MoreHow do you make it a positive 'do' experience for the customer? By 'doing' what needs to be 'done.'
How do you deliver excellent customer service? By demonstrating our 5 key Ignite strategies.
What makes you a special team member at your dealership? You’ve got to enjoy where you work. I believe creating and maintaining a happy and lively atmosphere is contagious.