Meet the Team

How do you make it a positive 'do' experience for the customer?  Being part of a team that gets to showcase our dealership and everything it has to offer.

How do you deliver excellent customer service? I always strive to find out exactly what each guest at our dealership needs.

What makes you a special team member at your dealership? I come to our dealership each day excited about working with my team.

How do you make it a positive 'do' experience for the customer?  A passion in succeeding against all odds.

How do you deliver excellent customer service? Humility in the presence of a customer.

What makes you a special team member at your dealership? I'm driven to achieve a common outcome.

What is your favourite Subaru vehicle and why?

The WRX - Power, agility, value for money and iconic, all combined into one car. 

What do you love about the brand?

All-Wheel-Drive grip and handling. 

What is your favourite car colour and why?

Dark Grey or Silver. It doesn't get boring and is good for resale. 

How do you make it a positive 'do' experience for the customer?  Being positive and upbeat paves the way for the excitement of collecting their new vehicle.

How do you deliver excellent customer service? Creating an exciting experience for each customer when the door opens to our delivery.

What makes you a special team member? My knowledge and experience is beneficial for colleagues and customers.

How do you make it a positive 'do' experience for the customer?  By getting to know the customer well, being friendly and respectful.

How do you deliver excellent customer service? Investing time to understand customers' needs and offer them multiple solutions.

What makes you a special team member at your dealership? I have been at Trivett for nearly 12 years and learned from many business leaders.

How do you make it a positive 'do' experience for the customer?  I always say YES to a reasonable request.

How do you deliver excellent customer service? I listen to the customer and always provide them with the best options possible.

What makes you a special team member at your dealership? I do whatever it takes to make the day great for staff and customers alike.

How do you make it a positive 'do' experience for the customer?  With my passion for the brand and my product knowledge, I assure customers they will be looked after.

How do you deliver excellent customer service? I make sure I see every customer request through from start to finish.

What makes you a special team member? I understand the importance of all departments and try to help everyone I can. 

How do you deliver excellent customer service? By knowing my product and being able to cater specifically to each individual customer and their needs.

What makes you a special team member? I follow the process from start to finish and am accountable.

In the spirit of Subaru ‘do,’ what do you do that makes a positive difference? I am transparent and honest with my customers and colleagues.

How do you make it a positive 'do' experience for the customer? By 'doing' what needs to be 'done.'

How do you deliver excellent customer service? By demonstrating our 5 key Ignite strategies.

What makes you a special team member at your dealership? You’ve got to enjoy where you work. I believe creating and maintaining a happy and lively atmosphere is contagious.

What is your favourite Subaru vehicle and why?
The Outback is my favourite, as I love its luxurious drive, impeccable safety standards, and go anywhere attitude.

How do you deliver excellent customer service?
I make an effort to have a good knowledge of and services we offer, listen to my customers, and always ask for feedback.

What does excellent customer service mean to you?
I at the least want “dealing with us” to be the best experience our customer’s have “ever had”.